I've had the battery, alternator, and starter checked on my car, all are perfectly functional. I've literally been told, it must be something wrong with your car, the device simply doesn't cause these issues. They tell me to take it to a mechanic and once the mechanic looks at it, they can determine whether or not Monitech is responsible for the problem to move forward with the claim. However, every time I have called to have an issue resolved, Monitech has been unhelpful and suggested it's probably something wrong with my car. Ever since Monitech got their hands on it, I've had nothing but issues. I've owned this car for five years now and it has never given me any issues, electrically, mechanically, or otherwise. The machine malfunctions constantly, anywhere from not accepting perfectly legitimate breath tests, to killing the car battery, to random recall codes that have nothing to do with failing a breath test. Monitech has been without a doubt the worst company I have ever had to deal with in my life. If the customer would like to a schedule a service appointment for personal assistance with the unit, we would be happy to assist him.Although Monitech is not at fault in this matter we take all of our customer complaints seriously and have researched the matter extensively to come to this conclusion.Monitech appreciates the assistance of the in addressing this matter.Sincerely,Monitech Customer Service We understand that there is a learning curve when having to use any ignition interlock device. He has also been offered a service appointment at one of our service centers each time he called with an issue. We have even replaced the sample head of his device when no issues were found. The device is also certified by the National Highway Traffic Safety Administration.Monitech has made every effort to assist this customer. Its accuracy is checked each time the customer comes in to one of our service centers. Our QT-1L device, which the customer has, uses the most advanced breath alcohol testing technology in the industry. Constitution and the Bill of Rights.Business Response //July 14, Re: Case # XXXXXXXXOn July 14, 2014, we received a complaint from the regarding a customer complaint about the sensitivity of our device.As background, the customer is a participant in the North Carolina interlock program that is administered by the North Carolina Division of Motor Vehicles (DMV) and all violations and fees charged by Monitech are consistent with the program's rules. Monitech can refer to the 14th Amendment to the U.S. Since it doesn't, I request financial restitution for the 10 months I've paid for this product, yet only received faulty equipment and complete and total uncooperation on the behalf of Monitech when I've asked for assistance with my faulty equipment. This entire situation has affected my emotional and physical health and well-being.A history of the individuals who have filed complaints is on the internet and there are many.Desired SettlementI want this product to work. When it doesn't work.that's called FRAUD and EXTORTION (receiving funds for something that doesn't work), which are felonies!So, I called the in Greensboro and was advised to contact your office and demand that something be done about this situation.I have not driven my car since June 6, 2014. When you pay for anything anywhere, the company has a responsibility to ensure that it works correctly. And on and on it goes.sometimes for 10+ times or 20 minutes! I am stranded until the inconsistent faulty device decides to work.if it does at all.I am paying a fee every month for this product to work. CONSISTENTLY it does not work because it is so can take up to 20 minutes to even get it to register a blow.
Nothing has ever been done to correct this problem.This product is a breathalyzer. I have called them many times to bring this matter to their attention and they consistently say "Our product is very SENSITIVE ". This device only works 5-10% of the time, if that much. I have had the Interlock System that Monitech installed in my car for almost a year.
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